Proactive Problem Management

• 1 day led by an expert instructor
• Skills to to prevent major outages from reoccuring
• Certificate of completion & KT Foundations Badge
• Certification Credits : 0.7 CEUs

Ideal for problem and incident managers, quality managers, continuous improvement experts, analysts, subject matter experts, engineers, and others responsible for resolution or review of major problems.

• Prevent a major outage from reoccurring through an effective post-mortem root cause analysis process
• Visualize issues and cause-effect relationships through live facilitation
• Get your team on the same page through quick and efficient communication
• Continuous Service Improvement through the identification and resolution of systemic process, product, and technology issues that create ongoing incidents
• Identify and close IT stability gaps to bulletproof the organization

• Leverage KT’s proven eight-step proactive problem management process to efficiently identify cause-effect relationships, regain control, and prevent future incidents
• Distill the complexity of many moving and dependent parts down to a single visual map to capture and analyze all contributing factors
• Create a dynamic, systematic and visual approach to illustrate the contributing factors, causes, and consequences of a problem
• Visualize, evaluate, and select barriers that could eliminate or reduce the impact of future events
• Use best practices in real-world situations and design process improvements that immediately contribute to your organization
• Increase clarity of cause-effect relationships to regain control, take appropriate actions, and prevent future incidents

While not a must, we highly recommend participants having attended either of these Kepner-Tregoe workshops: Major Incident Management or Problem Management

“By taking a few preventive actions, they manage  to eliminate new problems before they ever occur.”

— Steve Davis, Consulting Engineer, Nine Mile Point Nuclear Plant