Are your processes healthy?
Putting processes through their paces with Process Mining
Automation without an understanding of what is to be standardized, whether using machines or IT, can quickly lead to quality deficits. Process mining helps in process optimization as well as identification of new opportunities for automation, but this must be complemented by a systematic evaluation and implementation methodology so that the new insights lead to effective action. In this article, Christoph Goldenstern (VP KT Digital at Kepner-Tregoe) demonstrates how cutting edge technology can be harnessed most effectively by incorporating critical thinking and a systematic approach. Originally published in QZ-Online, August 2023 ©Carl Hanser Verlag, Munich. Reproduced with permission.