These masterclasses are perfect for anyone with a leadership role in IT and are designed to give participants actional tips they can implement immediately. Topics to be covered include, improving team skill in solving customer problems, using feedback to develop continuous improvement, identifying key KPI’s to monitor, among others.
Location: etc. venues Monument, 8 Eastcheap, London
Date: 6th of March
Complementary lunch will be served.
Choose one of these FREE events or sign up for both!
Register soon as space may run out
Maximising Service Desk Capability Through Cloud Simulations
9:30 – 12:30 GMT
Creating A Motivating Environment For IT Support
13:30 – 16:30GMT
Sessions to be lead by Senior Kepner-Tregoe IT Experts
Andrew Vermes
Tim Roberts
About Kepner-Tregoe
Kepner-Tregoe has helped companies raise their level of incident and problem-management performance leading to highly effective service-management teams ready to respond to the most critical issues.