Problem Solving & Decision Making (PSDM)
Course overview
<p>When your organisation is facing problems, decisions, risks, opportunities or urgent concerns, you need clear thinking - and fast. For over 65 years, KT's Problem Solving and Decision Making training has helped teams and individuals work smarter by finding the root cause of issues quickly, making stronger decisions and managing risks and opportunities with confidence.</p><p>Our Problem Solving and Decision Making courses give you repeatable, structured tools to prioritise and resolve concerns, sharpen your questioning techniques, and plan actions effectively. KT’s expert instructors ensure you can immediately apply these skills back on the job to create real, measurable impact in your work.</p>
What You Get:
- Led by an expert instructor
- Access to digital tools and resources
- Use skills learned immediately on the job
- Certificate of completion & KT Foundations Badge
- Certification Credits : 2.1 CEUs
From senior leaders to frontline teams, anyone who needs to navigate challenges, make sound decisions, manage risks and opportunities, or organise and resolve urgent concerns will benefit from this course.
There are two versions of Problem Solving & Decision Making: PSDM and PSDMxp.
PSDMxp is recommended for technical functions (manufacturing, engineering, operations etc.) For non-technical functions (HR, supply chain, finance etc.), we recommend standard PSDM.
PSDMxp utilizes computer-based simulation as opposed to standard problem solving and decision making case study scenarios.
- Cut through the clutter & complexity to systematically find the root cause of tough problems, and make decisions aligned with business priorities
- Discover the power of the Kepner-Tregoe method and walk away with a framework that integrates easily with Lean, Six Sigma, 8D, ITIL, CAPA and other methodologies
- Walk away ready to immediately apply your problem solving skills back on the job
Skills developed during a Kepner-Tregoe Problem Solving and Decision Making course enable you to:
- Conduct root cause analysis (RCA) on complex problems
- Make tough decisions aligned with operational priorities
- Identify and plan for the resolution of high-priority issues
- Understand and proactively manage risks and opportunities
- Ask the right questions to find hidden insight
By attending Problem Solving and Decision Making training and adopting the Kepner-Tregoe method, organizations have realized immediate, and long-term, return on investment. These include:
- A computer chip manufacturer solved a long-standing defect, saving $2.8 million annually
- A vinyl manufacturer increased annualized production with a significant rise in profits
- A food products manufacturer saved $1.03 million by improving planning and decision making within their teams
- A bank resolved a recurring system failure and restored their international monetary exchange cycle, preserving millions of dollars in interest earnings
- Following a merger, a global company saved $1.3 million on insurance costs the first year and $300,000 in subsequent years using a variety of Clear-Thinking processes
Duration: 3-4 days
Learning Tools Included: All workshop attendees receive access to online post-workshop learning support tools (coaching videos, tips, tricks, worksheets, and more) with a free My KT membership
Certification Credits: 2.1 CEUs (for 3-day workshop); 2.8 CEUs (for 4-day workshop)
Training Options: Available as a public course or as a group training for your team.
In-person and online training options are available.
“The Kepner-Tregoe processes provided a common approach and helped sift through tons of data, ask penetrating questions, and take the emotion out of decision making.”
— CEO, consumer products company
“I used to be afraid to be assigned a root cause evaluation, but not anymore. I know that I just need to follow a systematic process and get the right people involved.”
— Maintenance Supervisor
Showcase your skills!
The KT Badge Program is a visible recognition of your rational process skills. Your Kepner-Tregoe Digital Badges can be shown on your social media profile page, your email signature, and your personal website.
The Foundation Badge is the starting point and highlights that you have attended a KT training program. Once you have begun applying the KT technologies you will progress through the levels of Practitioner, Advanced, and ultimately, achieve recognition as a KT Expert.
